Drop my car at 11 am they said its going to be ready in 3 or 4 hours at 8pm they finally gave me the car ! Never again!!
You are correct and we are in the wrong. We should have been able to perform your repair a bit faster unfortunately there was a rusted bolt that caused this repair to take a longer time but our tech and our front people stayed late to finished. A failure of communication we should mentioned to you and see if you were ok to carry over to Monday. My apologies. This has been discussed with our service team and what steps should be taken to prevent this in the future. Thanks for letting me know. Raul Lucero General Manager
- JL Tire & Auto Service